Shipping & Returns

These terms apply to purchases from Artists & Images. Please also review the artwork listing for the seller, materials, size, framing, production method, and any clearly stated item-specific terms.

Production and delivery

We currently deliver to United States addresses. House-collection prints are produced by our print partner; independent sellers are responsible for packing and shipping their own artwork, providing tracking when available, and handling delivery questions. Sellers must state shipping charges and dispatch timeframes before purchase. Shipping charges and applicable tax are shown before payment. Items from different artists may arrive separately.

Dispatch estimates are stated on the listing or supplied with your order confirmation. If no dispatch timeframe is stated, the responsible seller will ship within 30 days. The seller is responsible for meeting the stated dispatch time and, if delayed, notifying you with a revised date and offering the choice to accept the delay or cancel the unshipped item for a full refund. Delivery estimates are not guaranteed arrival dates.

Tracking is provided when available. Please check your delivery address before placing an order. Contact us promptly if tracking shows a problem or your parcel has not arrived.

Damaged, defective, or incorrect items

Contact sberkeley@license2tech.com with your order number and clear photographs of the artwork, packaging, and shipping label. Please report problems promptly, preferably within seven days of delivery, and retain the packaging while we resolve the issue. We will arrange an appropriate replacement or refund without charging you for return shipping when an item arrives damaged, defective, or incorrect.

Returns

For standard house-collection prints, request a return within 30 days of delivery. Returned prints must be unused, unaltered, and securely packed. Contact us first for return instructions; do not return an item directly to the print partner without authorization. For a change-of-mind return, the buyer pays return shipping and original shipping charges are not refunded.

Personalized items and items made to a buyer-specific specification cannot be returned for a change of mind. This does not affect remedies for damaged, defective, or incorrect items. Independent artists may state additional return terms on their listings before purchase; if no additional terms are stated, our standard 30-day return process applies.

Cancellations and refunds

Contact us as soon as possible to request cancellation. Cancellation may not be possible after production or dispatch has begun. Approved refunds are returned to the original payment method after the issue is resolved or the returned item is received and inspected. Your payment provider may take additional time to post the refund.

Customer support

Email sberkeley@license2tech.com with your order number and a description of your question. Artists & Images coordinates support for house prints and helps buyers contact independent artists. These terms do not limit applicable consumer rights.